Customer Services

  • About Us

    The Sweet Life is the trading name for Jennifer Brummitt. Jenn is a qualified pastry chef who studied at Westminster College, London for three years. There is more information about Jenn and her business on the website. The Sweet Life operate a take-away sandwich bar and coffee shop in Bishop's Sortford as well as running a home / office delivery service. We have been trading since March 2016. The premises have been inspected by the local authority and have been awarded a five-star rating. Our business address is 2a Rhodes Avenue, Bishop's Stortford, Herts CM23 3JL. Our bankers are Barclays Bank. 

  • Delivery & Pricing

    Our deliveries are made in our own vehicle 'cup-cake' a 2-4 Smart car or 'Cherry' our black Fiat 500. Lunch orders received Monday to Friday by 11:00 will be delivered the same day by 13:30. Breakfast orders received Monday to Thursday by 10:30 will be delivered the same day by 11.00.

  • This assumes that your delivery address is within the area shaded in green on the map and that the order has been successfully paid for online. If for any reason your order has not been completed online we request that you call us on 01279 651299 so that we can ensure you receive your order without delay.   

  • Returns & Faulty Goods

    We cannot accept returns of fresh produce once our delivery driver has left your premises. We have a no quibble money back guarantee should our products not meet your expectations. You must call us on day of delivery for a refund or replacement products should you be unsatisfied for any reason. The food we deliver is made-to-order and delivered to you for consumption on that same day. If the weather is particularly warm and you wish to store any items we recommend that they are stored in a refrigerator at bellow 5 degrees centigrade.   

  • Terms & Conditions

    How do I order goods? Please complete your order on the website for your convenience. You can also call us to place your order, however at very busy times this can be difficult.  

    Accepted PaymentOnline orders can be paid for by credit and debit cards. In the shop we accept cash payments and credit / debit cards.

    Privacy PolicyWe will never use, or pass your information to any third party other than for the secure payment of goods by card and delivery of your order. When your order is placed online we do not get a copy of your card details. The payment is processed securely through a third party payment provider.   

    Security PolicyThe Sweet Life take data security very seriously which is why we use the iShop eCommerce platform to sell online. iShop have been trading online or over 18 years, providing secure services to 100's of online merchants. 

    Order CancellationOur online delivery system allows you to order by 11am for delivery the same day. Therefor in the unlikely event that you need to cancel your order it would need to be confirmed by us before our vehicle leaves us to deliver your order.

    ComplaintsPlease do call or email us if you have any reason whatsoever to be unhappy with our service or products. We have a no-quibble money back guarantee. We want to build our business through long term relationships. In the unlikely event that you have cause to complain we would very much urge you to call or email. We take all feedback seriously, good and bad. Only by listening to you are we able understand your expectations and improve our quality & service. 

    Other InformationIf you cant find what you are looking for or would just like to provide some feedback we have all of our contact information online.

  • Privacy Policy

    We do not pass or sell our customers information to any third parties. We do use cookies on the website for the purpose of storing your order in the basket. We use Google analytics which provides us with none specific information about the generic use of the website. Total visitors, time on site, average order ect but this does not track back to individual users information. If you wish to store your delivery address and home address for ease of ordering, this information is stored on the iShop servers and is secure. We do not get or have access you card details, neither do iShop. All money transactions are carried out online directly through our payment gateway.